Learn about process improvements, benefits, and challenges of ITIL, and get your ITIL Foundation 2011 certification.
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you’ll learn the core disciplines of ITIL best practices. Upon completing this course, you’ll be well positioned to successfully complete the associated exam required for entry into the future ITIL intermediate-level training courses.
PMP is a registered mark of the Project Management Institute,INC.