Learn about process improvements, benefits, and challenges of ITIL, and get your ITIL Foundation 2011 certification.

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you’ll learn the core disciplines of ITIL best practices. Upon completing this course, you’ll be well positioned to successfully complete the associated  exam required for entry into the future ITIL intermediate-level training courses.

PMP is a registered mark of the Project Management Institute,INC.

ITIL Foundation 2011 course covers five core disciplines:
  • Service Strategy
  • Service Design
  • Continual Service Improvement
  • Service Transition
  • Service Operation

These disciplines represent a service life-cycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips..

More than 18,000 students have taken our ITIL Foundation training. We’re so confident you’ll pass the ITIL Foundation exam; we guarantee your success or your money back.

 PMP is a registered mark of the Project Management Institute,INC.

Upon the completion of this program you’ll learn

  • Key concepts
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

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Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Participant should be familiarity with IT terminology and IT-related work experience are recommended.

3 weeks

Twice a week: Evening sessions @ 6 PM

Once a week: Full day sessions on Saturdays @ 10 AM

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  • 240 Hours
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