This Program explores the emerging field of Customer relationship management (CRM) from the crossroads of marketing strategy and information technology. The basic premise is that successful executives must understand both marketing concepts and information system in order to successfully acquire and use a comprehensive, reliable, and integrated view of customer base over time

  • Introduction to Relationship Marketing.
  • Defining Loyalty and Customer Satisfaction.
  • CRM as a Strategic Approach towards a Better Business.
  • Customer Centric Business Model.

Building Blocks for a Customer Centric Enterprise.

Upon the completion of this course, the participant will be able to understand

  • Customer needs
  • Maintain long-term customer relationships
  • Improved Customer Satisfaction
  • Improve The Efficiency Of Your Business
  • Expand Your Customer Base
  • Enhance Your Sales

Read More About CRM

This Customer Relationship Management Courses is suitable for

Seniors and middle levels of marketing management & customer service, as well as personnel from public sectors, who manages or participate in marketing campaigns projects

2 Weeks

Twice a week: Evening sessions @ 6 PM

Once a week: Full day sessions on Saturdays @ 10 AM

Course Reviews

N.A

ratings
  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.

PRIVATE COURSE
  • PRIVATE
  • 1 week, 3 days
0 STUDENTS ENROLLED
    Jupiter2000 © All rights reserved.
    X
    Skip to toolbar